Wednesday, May 16, 2012

Dear Tennessee Unemployment Office

Dear Tennessee Unemployment Office,

     I have humbled myself enough so I can acknowledge that I need your assistance.  It was very difficult for me to make this decision.  I originally filed the paperwork on April 2nd but I just tried to do my first weekly check-in on May 14th.  I received paperwork from you the week after my initial contact informing me that I am eligible for unemployment benefits.

From that time until now I have struggled with the decision to partake in unemployment benefits.  But two months after my lay-off I am beginning to see the distinct lack of jobs for my skill and experience range.  Entry level jobs do not pay enough and administration and management jobs are out of my experience range.  Although, one would ask, how can I get experience as an administrator or IT manager when every job listing for those positions requires extensive previous experience?  It seems a paradox (which is quite fitting for my blog but quite unhelpful in feeding my children).

But the hiring practices of various IT departments are not your concern.  I was unable to login to the online weekly check-in site and was directed to call a phone number.  If I decipher the wording in your help documents correctly, it seems that the PIN for online access needs to be setup either the first time I attempt to login or by phone.  I do not remember logging in at all, this being the first time I have attempted to do my weekly certification, so I do not suspect that is the issue.  It is probably my fault for not calling sooner.  Or it could be that you have placed a hold on my account due to my lack of check-ins and require me to call and have it reactivated.  Regardless, I need to speak with you on the phone to proceed any further.  Here's where my issues arise.

I began calling the toll free 877 number listed in your help documents at 8 AM Monday morning.  I received a message saying you could not take my call due to an extremely high call volume.  It seemed kind of silly not to even allow people to sit on hold but I gave you the benefit of the doubt.  It was early morning on a regular weekly check-in day and I suspected you were quite busy.  Calling numerous times throughout the day yielded the same message.  My last call that day was somewhere between 4 PM and 5 PM.  I made many more attempts the next day, all resulting in the same "We cannot take your call" message.

I scoured your website and found a local Nashville number, which routed to the same message I had been receiving, and a number for weekly phone check-ins.  This was surprising seeing as how I attributed your high call volume to the normal weekly check-ins.  Learning that it was a separate, automated number was unexpected.  I also found a fax number which I found amusing.  First, because it's 2012, and second, because I find it hard to believe that someone contacting the unemployment office would have ready access to a fax machine.  I proceeded to call the weekly check-in line, entered my social security number, and was told I was ineligible to use that number and needed to call their help center.

Hilariously, that was the same number I was originally calling.

I tried numerous times that day with my final attempt coming once again somewhere between 4 PM and 5 PM.  I once again attempted to call today and received the same message.  I eventually looked up the number for the local labor and workforce development office and phoned them.  The ultra-personable lady who answered the phone informed me that they had nothing to do with weekly check-ins and directed me to, say it with me now, the SAME DAMN PHONE NUMBER.

So, Tennessee Unemployment Office, after mentally berating myself for weeks, trying to reconcile the idea of an intelligent man in his mid-twenties with a computer degree, 5 years of applicable experience, and 3 years of management experience from a previous job somehow needing unemployment assistance, I decided to seek your help.  But now I find a seemingly endless loop of pseudo-functioning phone numbers and unreachable employees.  I have cast aside my pride and sense of self-subsistence to reach out for assistance.  Is it necessary to make me beg for it as well?

Humbly and Sincerely,

Andrew Stephenson


179 comments:

  1. I've been unable to reach them also.. I'm in the same boat. I applied on May 16th, was accepted and haven't recieved anything even though I've already done 3 weekly certifications. I have direct deposit and the first time I had to apply and do this I had received money within 2 weeks AND never had an issue reaching the unemployment office. I to have tried that number, in fact I wrote a script to help me continuously dial it on my android, including pressing the "1" to continue in english (bluetooth headset required).. I hate to say this but, I heard that they may not have any money to pay people....

    ReplyDelete
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    1. In my experience the best time to call was first thing in the morning, around 8am. I started ringing them at around 7:45am, finally got the waiting message as opposed to the "all lines are busy" message. After another 3 hours or so of waiting on the line I finally was able to speak to a real person. A few minutes and easily answered questions later, I was good to go.

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    2. Been through it ALL horrible... Finally I called my house representative and washington
      resentative. iI was finally able to get a little help. Please try calling your representatives. Pray that will help,,,, it is horrible!!!!

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    3. Was laid off due to department shutting down on 10/4/13, it's 11/12/13 and they are saying no decision has been made for my claim. WTH? I tried speaking to a person @ their toll free number but they just said "we can't take your call at this time." I had to draw unemployment for the exact same reason about 5 years ago did not experience this problem. Anybody know why this is going on now?

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    4. Exact same situation. Laid off on 9/30/13, approved for unemployment benefits on 10/2/13, have NOT received any benefit from UI.TN.GOV as of 11/29/13, with proper weekly certifications. Telephone numbers do NOT work. Visit to office in Nashville on French Landing Drive, you are greeted with an armed guard who allows you to write your name on a list in hopes of a return phone call. Why does the state of TN treat the unemployed so poorly?

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  2. I finally got ahold of someone here's a number and they were able to look up my social, etc.. 615-253-4809

    ReplyDelete
    Replies
    1. Thank you, thank you, thank you for listing the number. I can't tell you how rewarding it felt to have an actual person not only answer the call but be very helpful to boot. I, like everyone else, have been stressed and frustrated to the max trying to get a hold of someone, or anyone, just to get a couple of very simple questions answered. I am so grateful that you were kind enough to share the phone number on this blog.

      Delete
    2. I agree, the comfort of hearing a ringer instead of some old bastard telling me that all lines were busy was enough for me. Although the phone did ring forever and no on actually picked up it was nice knowing that someone was at least annoyed by the constant ringing for 5 minutes.

      Delete
    3. Thank you so much for posting this number. I did get in touch with someone, but they could not help. However, they did get me a list of numbers that did help in my search for assistance for my current situation. The numbers are all (615)253-????. The last 4 digits are whats different. 0979, 0972(the one I got someone on), 0976, 0953, and 0941. Hope someone out there will find some assistance in this post. Good Luck all

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    4. this number is no longer in working order. (615-253-4809)

      Delete
  3. oh and the site I found it on http://www.tn.gov/labor-wfd/email.shtml under the heading "Employment Security Division" you will see the number and they can handle claims, etc.. good luck

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  4. I was in the same boat!!! But I found this number . Got
    a real person "Believe that". They took my info and some one call me back the same day. Good luck 615.253.0800

    ReplyDelete
    Replies
    1. There is no such thing as luck with that number. They should hire more people. I can't help it if alot of people are out of work. There is their answer put some people to work answering the unemployment line.

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    2. I tried this number over an over.No luck getting in.I tried this number today 615-253-0941.on 08/12/2013.First time I left a message and no call back in about three hrs.So I called back again and got a call back in 10 min.He was very nice and fixed every thing.This is the only number I had luck with.Try it.

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  5. Thanks for the additional info. Maybe other people will have more luck with the number you found than the several I was using.

    I should have posted an update to this. I finally got through that Friday morning. I checked my call logs. It took 130+ phone calls just to be able to hold. Then an hour and fifteen minutes on hold to talk to someone so they could make one click and unlock my account. I am not complaining about the free money. My kids sure enjoy being able to eat. I just wish I could sit on hold. I would gladly have put my phone on speaker and sat on hold for hours if they would have let me.

    Thanks again!

    ReplyDelete
    Replies
    1. you sound like someone else i know, but the truth is..that Unemployment is NOT welfare. It is an insurance that is paid into. When people get aid off they can ciollect from this insurance. Businesses pulled together for this insurance to help people in case they have to lay them off.

      Delete
  6. Hey can anyone help me? I keep getting the samething calling in. I cannot file online. I have to call one of those numbers.

    ReplyDelete
    Replies
    1. I eventually got through on a Friday. I called morning and afternoon Monday-Thursday and never got any response. But calling repeatedly around 11AM on a Friday seemed to work for me. That seems to be their down day. I still had to wait on hold for over an hour but I don't mind that. Just let me know that someone will eventually get to me. Hopefully this will work for you, too.

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    2. I finally found someone to help. I kept calling numbers until someone gave me a direct line to get through. They said they had to lay off people and I told them that was not my problem. They need a better system or find jobs for all the people out of work.

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    3. A super simple fix would be to just let people sit on hold and tell them it could be a 90 minute wait before someone picks up. I think that would eliminate a ton of frustration.

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  7. filed a claim 2 weeks ago. HAVE HEARD NOTHING BACK. I WENT TO THE OFFICE. I WAS TREATED LIKE AN IDIOT, GIVEN A PAPER, AND TOLD TO WAKE UP AT 6 AND CALL.

    WOKE UP AT 6 AND CALLED.

    NO ANSWER. NO WAY TO GET TO AUTOMATED SYSTEM. NO WAY TO TALK TO SOMEONE.

    I HAVE BARELY ANY MONEY LEFT, AND I CAN'T FIND A JOB

    I THINK SUICIDE IS A SIMPLER OPTION.

    ReplyDelete
    Replies
    1. If you are considering suicide please, please talk to a professional about it. The Tennessee Suicide Prevention number is 1-800-273-8255. Please talk to someone there. Do not let a woefully disorganized state government program drive you to an irreversible decision.

      You are not alone. You are never alone. There ARE people who care. There ARE people who are willing to help. If you have a specific need, please contact me at the email address listed on the right-hand side of the page and I will help with whatever I can.

      It took many, many calls for me to finally get through. Mondays and Tuesdays are normal check-in days so those are probably quite busy. I was finally able to get through on a Friday at around noon. I'm sure it was just luck but that's what worked for me.

      As for the job, I used Indeed.com to do the majority of my job searching. They aggregate from many different sites to save you time and effort.

      This situation will pass. Right now this feels like a life or death situation but it is a minor bump in your life. You will come through this and have many, many happy days ahead. Please don't give up.

      Delete
  8. I have called them 100 times ad received the same high calm volume automation. it so damn frustrating. I have no money. if I dont get a check soon I won't have a phone to call with. can the unemployment office not put some people to work answering the phones??

    ReplyDelete
    Replies
    1. Thanks for this "if I don't get a check soon I won't have a phone to call with." Laughed my ass off :D I can so relate lol So sad, so true and so funny lol

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    2. I couldn't help but to laugh at this as well. I had to call and BEG Comcast to give a week extension so that I would have my phone and internet services to be able to continue to call and try to harass TN UI

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    3. I have over 20 years experience in Customer Service call centers, and I think that since the unemployment office obviously needs some help with the phones they can hire me and everyone else in this position. Or, they could just process and pay us like they are suppose to...

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  9. i know! my husband finally got through to be put on hold. he has been n hold 3 hours!!!!

    ReplyDelete
  10. I'm on hold. 2:41:27.
    I seriously just want to get on with my day now.
    Told me 123min wait time when I called...ridiculous. let's treat me like crap because I lost my job. Please.

    ReplyDelete
  11. Same here. Filed June 13th. Had to go through appeal process. Won appeal 8/10. Have not heard Anything since, and unable to reach anyone. I was lucky enough to find another job. This is a Horrible system!

    ReplyDelete
  12. I had the scariest nervous breakdown recently. I will not go into details as all of our stories are similar. Secure job, Unions, Workers Comp benefits, Health Insurance, Unemployment, and even Lawyers who are FOR THE PEOPLE! Its all an illusion. All of these things are only there for you when you are paying into them with your blood and sweat or monthly dues and deductions. When you need help one time in your life through NO FAULT of your own... the sad reality is that there is no help and there are no safety nets. So be careful in this life. I am injured from broken equiptment at work- workers comp never responded for 8 months and I gave up! - job forced out on leave with no pay cause its a safety position - health benefits cut on leave - lawyers wont take it because theres not big bucks involved and its too complicated because of different states involved - Union tells me to get a lawyer!!!!!!!!!!!!! - Unemployment takes months and I still cant get through on the phone. I am almost homeless. Good luck everyone! Ill keep everyone in my prayers that is losing everything like myself due to negligence of people who are there to help. Its just a job for them at the end of the day. Obviously Tennessee UI needs more employees- they have direct access to applicants - there is no excuse for what goes on or rather what doesnt go on like being able to talk to someone!!!!!!!!!

    ReplyDelete
  13. This thread works. Thank you for the people before me that figured this out, I had the same situation.

    615-253-4809
    http://www.tn.gov/labor-wfd/email.shtml

    ReplyDelete
    Replies
    1. I think they've stopped answering at this number.

      I've tried calling it many times today after a solid week of getting that recording from the main number.

      I will wait until Friday and try calling them again. Hopefully I will have the same luck some others here did.

      If not, I'm going to have to hope my landlady is understanding.

      Delete
  14. I am sitting on hold 2:53:25. I've never had such trouble just trying to speak with someone to unlock my account. Been trying to reach them for a week and a half now.

    ReplyDelete
  15. I am on my second hour of holding today. Last week I tried calling daily. One day I did get through and held for over two hours also. It said my wait time was 12 minutes when I was connected last week. Today it said 3 minutes and I chuckled.

    This is so ridiculous. Like others I am so grateful help is available for my family after my lay off, but almost all of our problems with unemployment are resolved in less than 10 minutes if that.

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  16. i called the number listed above 615-253-4809. I had to call it about 5 times before someone picked up. However, I did get a live person and was able to ask the questions I needed to get answered. Was on the phone for less than 10 mins! Before I found this website I was like all of you, trying numerous time on the toll free number and then being place on hold for over 4 hours once you finally get through. I swear Tennessee is the most F'd up state in the Union. I previously lived in Florida, and lost my job due to company downsizing, but I never had any trouble getting unemployment benefits, or talking to someone on the phone that could help me. Since I've moved to Tennessee in 2010, I've lost 2 jobs so this is the 2nd time i've had to deal with the Unemployment Office. Now all they can tell me is that my claim is "Pending". Well i guess my wife, kids, and I will be out on the street in a few days.

    ReplyDelete
  17. Ok guys, I filed my claim today and got booted off the server before my app was finished. I couldn't log back on to finish, the system wouldn't let me in. The toll free number is useless!!! I called the Governors office and was directed to the same place that booted me off. I went as far as contacting the Whitehouse switchboard to get someone to talk to. I guess you can figure how that went!!!.
    Just like all of you, I too have dialed the phone number a gazillion times. After all this I shot an email to: employment.security.tn.gov and explained my situation. Put your name and phone number in the message and ask them to please contact you. The lady that called was extremely helpful and my claim was approved right away. DON'T WASTE YOUR TIME ON THE PHONE!!!

    ReplyDelete
    Replies
    1. That is not a valid email address! Do you know the correct email address?

      Desperate

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    2. The correct email is employmentsecurity@TN.gov

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    3. That is not correct. Sorry. Original poster please give correct email addy!

      Delete
  18. Anonymous, that is not a valid email address!

    ReplyDelete
  19. The correct email is actually uiclaimsinfo@tn.gov ,but, be warned they have a message that replies and says it could be up to 7 days before someone responds to your email. I can only hope this route gets better results than I have been having. An this blog has been extremely heplful. I'm still waiting but at least everyone here has helped steering me in the right direction

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  20. 615 253-4809 worked in 10 minutes thank you they gave me all the info but couldnt update anything

    ReplyDelete
  21. TN unemployment is truly a joke they are now saying that it can be 10-12 weeks before any decisions are made on a claim and there is nothing that can be done to speed up this wait time, this is truly sad. Who in the world can survivie for 2 1/2 months with no income and they seem to think that saying the infamous "you will be back paid for all the weeks you have waited" is just the answer to all things. Now that would be the case IF my bill collectors would accept that statement as payment. I am a single parent and my family and I will be homeless and more in that timeframe. I'm not calling again because it doesn't speed up anything and they act like you are bothering them if you call too much. It's sad and frustrating but since I am at their mercy all I can do is wait and pray that a job comes along because I will be two breaths from dead waiting on them.

    ReplyDelete
  22. It seems to me the state of TN would save money if they would hire some of us unemployed folks for their unemployment/customer service division.

    Thank you for the 615-253-4809 number. Someone answered the first time I tried to call. She was able to answer one of my questions but referred me to 615-741-4030 for my other question but so far no luck with anyone answering that number.

    ReplyDelete
    Replies
    1. the 615-453-4809 number has been disconected

      Delete
  23. Finally! That # 615-253-4809 actually worked!!! It was the 1st time I have actually reached someone about my claim and I am so thankful! Thank you everyone who posted the #!
    Forewarning- it took about 4 or 5 calls to the # but finally a very friendly lady answered and helped me. What a relief to finally speak with someone. Keep trying that #.

    ReplyDelete
  24. This is ridiculous and sad and just plain wrong. I am so glad I don't actually live in this state! I do regret ever working for a company based in TN though.

    ReplyDelete
  25. Well my story is long, arduous, and filled with much regret in EVER moving to Tennessee. Anyways here is what I have been going through.

    I was released from my job on 12-28-12, and thankfully I was making 12.50/hr and had some sense to save money before they did. Unfortunately for me, however, I still have yet to get my claim entered (yep, you heard me correctly, I said ENTERED). So here I am 34 days later, broke, still without a job/check.

    I called the (615)253-4809 and got a hold of a lady, however it wasn't as helpful as Id hoped, but I did speak to a human being for a change. She said my claim was not even entered yet, and said I would need to speak with someone in tech support. She then gave me 5 new numbers to call:

    (615)253-0979 *This one is the golden ticket by the way*
    (615)253-0972
    (615)253-0976
    (615)253-0953
    (615)253-0941

    With the exception of the one I marked, all the other numbers require you to press # to connect directly to so-called human beings (all I got were more damn machines).

    >>>>>>Now, the one I marked ** actually lead me to the telephone claim submission line<<<<<<

    I answered all the questions, and then I was told to hold 3 minutes for a live interview. That ungodly annoying Machine even had the gall to tell me I had a place in line and I would get picked in order.

    Well, needless to say after 1.5 hours later of being on hold, the auto-guy-from-hell just pops in and says Thanks For Calling The Claims Hotline, and hangs up on me! Well, I called again did the process AGAIN. And I just had them put me on a call back list when they were ready.

    ReplyDelete
    Replies
    1. did you come from a place away from nashville my mother wont call because nashville said they couldnt help her im just wanting to show her that other people can help her

      Delete
    2. this is the way to go.. been trying to call someone for months and used these numbers and got right through.. Leave a message for either of them and they will call you back.. I got approved today.. 30 mins after they called me back.. use these numbers:

      (615)253-0953
      (615)253-0941

      Delete
    3. Yes!!! (615)253-0941 This works!! Leave a Clear Voice Mail and This Gentleman will call you back!! He is very nice!! Little bit of an accent but has taken care of my needs! Hang in there took me a month to get this resolved but it will get better!

      Delete
    4. Yes this number: (615) 253-0941 did work! He called back and was amazed that his good works were mentioned here! I saved the number for future issues.

      Delete
  26. Long story short, 20 minutes later I got a call from an Angel. She understood what happened, processed my claim, put in a recommendation for me to get the weeks I was locked out for, and even set up a time in about an hour to file my wife's in the same way because she was stalled same day, same way.

    Here is what I did in case you don't want to read the back story. *Note* I have a feeling it only works if you are being blocked from FILING your claim due to glitches online and in the phone system.

    1. Call (615)253-0979 *If you hear Dr.Doom's repeat menus your headed in the right direction. If you here someone tell you to hit # to connect, hang up and retry*
    2. Hit 1, then Hit 1 to start your Claim.
    3. Answer an ungodly amount of questions.
    4. When you choose your Pin your close to the IMPORTANT part, so FOCUS.
    5. You will be put on an interview list.>>TRUST ME ON THIS ONE, CHOOSE TO BE CALLED BACK, YOU WILL BE ON HOLD FOR HOURS, AND DR.DOOM MAY HANG UP ON YOU ANYWAYS.
    6. Put the phone down... Walk away...
    7. Try not to hurt yourself dashing for it when it rings.
    8. BE NICE TO THE INTERVIEWER, they can help you if you got screwed or delayed like me.


    And there you go hope it helps you like it did me. Not sure how long it will be good to go, but I have a feeling that when Claims are getting filed someone will close that gap.

    *Also, this will only be effective if you havent filled yet, answering the filing menu multiple times can delay your CLAIM, lady told me they tend to over-write eachother*

    ReplyDelete
  27. Trying to do my weekly certification and for no reason I'm getting: Your certification for this week cannot be processed as timely. Both online and via phone.
    I have tried over and over to call and got the 'due to extremely high call volume.. goodbye'. But called first thing this morning and was told I would be on hold 31 minutes.. it's been 94 minutes.
    This system is horrible.... and wouldn't ya know it after a couple of weeks and almost two hours on the phone they answer and fix the problem. Geesh.

    ReplyDelete
  28. crazy, they are still unable to take calls.... Tried filing online and they said they don't have a record of my previous employer who happens to be the federal government. Viva la Revolution!

    ReplyDelete
  29. Got put on hold. After an hour I gave up. Because I answered a question incorrectly the previous week (I said yes to working a week before even though I actually worked one day and it was a temporary job), the system says I'm no longer eligible so I tried to call and find out what question was incorrect and ended up on hold. Real irritating.

    ReplyDelete
    Replies
    1. This is what happened to me, only now it says "Your certification for this week cannot be processed as timely." I have yet to be able to do a full certification or reach a human on the phone, I have heard Dr. Dooms voice way too many times. I've tried some of the numbers on here but they seem to all be the same number now, just straight to Dr. Doom and he always says he can't take my call.

      Delete
  30. I filed on the 4th of June. did my certification the following Monday and answered honestly. I DID work the week before. 1 day before being dismissed. Now it's telling me I am not eligible and I can't get in touch with anyone. Yeah, this sucks.

    ReplyDelete
  31. I have been unemployed since April 15th 2013 and as of June 15th have still not received a dime. I was sent a letter saying I owed $1750 in overpayment of unemployment dating back to 09. Couple of problems with that, first I owed $300 that was paid in Dec. 09 and second have been laid off 3 times since then and nothing was every said? The letter I got about the $1750 owed showed where I had paid $300 leaving a balance of $1450? I have had the same issues with getting thru on the phone and for 2 months have spent more time trying to get this resolved so I have some income than I have trying to look for a new job. Finally I called my State Rep. (Sherri Jones) and wouldn't you know it, I finally received an email from the woman over the overpayment department stating that she would try and have an answer by today. That didn't happen but was thrilled someone is finally looking into my situation. It's been a very stressful situation on top of being unemployed but wanted to let everyone know that contacting your Rep. over your district will light a fire under people and you will get results.

    Hope this helps!!! NOW GIVE ME MY DANG MONEY ALREADY!!!

    ReplyDelete
    Replies
    1. wow 3 .. Why can't you keep a job?

      Delete
  32. If you are able to travel to the tenneessee career center located in talbott, talk to Nancy, she's the only one who knows what they're doing in there but has proven to be extremely helpful going above and beyond to help with my unemployment issues.

    ReplyDelete
  33. **I arrived at the nearest office because I had not received benefits and had certified for a total of 5 weeks.**
    Unemployment ofc lady(with a smile): "it could take 8-12 weeks to receive your first check. We can't help you here."
    Me:"so, what is it that you all get paid to do exactly?"
    Lady: "we help people get jobs."
    Me: "Really? Where at? We have the highest unemployment rate in the state."
    ***the local office is now closed. I wonder if these people ever think about how they treated others who were once in need?***

    ReplyDelete
    Replies
    1. THIS WORKS... SEE BELOW.. benn waiting for almost 2 months...

      this is the way to go.. been trying to call someone for months and used these numbers and got right through.. Leave a message for either of them and they will call you back.. I got approved today.. 30 mins after they called me back.. use these numbers:

      (615)253-0953
      (615)253-0941

      Delete
    2. Thanks so much for this site! I had been waking up calling over and over Friday and Monday. Finally googled it up to see if anyone had similar problems as me. Found this page and these numbers. Called got a real person. She put me on hold but was back with me with in 15 mins and did my claim. So I'm very relieved now.

      Delete
    3. What number did you call

      Delete
  34. I called the numbers the bdh recommended and left each one a message. We shall see how this goes, its been a month tomorrow for me since I filed my claim, and like all of you, Im broke and need my money!!

    ReplyDelete
  35. Hi everyone. I finally got approved for my unemployment on July 3rd. Also, to give everyone a heads up, e-mail your local congressman and let him/her know you need a decision or whatever it is looked into for your unemployment. If you are in Tennessee look up Marsha Blackburn on Google.
    Does anyone know if the Unemployment Benefits will be transferred to the Emergency Unemployment Claims once the current balance is depleted? I have no luck with speaking to a real person. I called this number 615-741-4030 and now it rings and rings.
    I hope this helps. I will call the two new numbers that have been given. Thank you!

    ReplyDelete
  36. My benefits were cut off for two weeks without me knowing. I attended the "required" class at the Career Center in Clarksville. I was told my benefits were reinstated that day. On July 10. Next week rolls around. I certified my benefits on July 15 expecting a check on July 17. I returned to Clarksville which is a long drive for me (around an hour) just to turn in my weekly work search logs. Waited about 20 minutes for them to just scan my sheet. This is when I asked about benefits being reinstated which I was told they had been. Fast forward a few hours later,I receive a phone call from a lady AT the career center telling me she checked and for some reason my benefits were a week behind. She told me to certify the next day (July 17) and I would be caught up. Basically telling me I would be receiving two checks this week.

    Here it is July 18 and I have not received a check for anything. No phone calls or nothing. I have repeatedly called the Unemployment office and the career center only to be not helped at both. I can't get anyone on the phone at the unemployment office and the career center keeps sending me to a lady that wont even return phone calls (I left two messages yesterday).

    Had I known this was such a hassle, i never would have signed up in the first place. But like many of you guys, I have bills that have to be paid. I am a college graduate with an associates in billing and coding, i can't just accept any job. Not like there are any jobs to accept anyway.

    ReplyDelete
    Replies
    1. Hi, I'm sorry that you are not having no luck. If you have internet access, look up Marsha Blackburn our local congress. I e-mailed them and my unemployment was approved and or call the Marsha Blackburn Clarksville office. I'm in Clarksville too. I hope this helps. Good Luck!!

      Delete
  37. I work for the school here in Memphis as a caferteria worker, we all received a notice saying our jobs were excessed. filed for ui benefits said I was approved and then 5 weeks later denied me because I work for a school.
    the funny part is other employees had received theirs. keep getting that dam man, even emailed no help. now I sit here on the phone told me wait time 9 min that was at 11.03 here it is now 12.31 this is the most insane bull---- I have ever seen.i am sure that they are over work, but you should at least have a day where you can return call.
    all the unemployment offices has closed only to find a job. but I will email mrs Blackburn, they need to have a better system.

    ReplyDelete
  38. 615-253-0953

    Leave a message with your name and number. You will get a call back within a few hours. You'll be surprised to talk to an actual person that is quite helpful!
    Good luck and don't give up!

    ReplyDelete
  39. I have tried everyone of these numbers for weeks now and I have not had any luck whats so ever !!!! I really need some help . What to do .

    ReplyDelete
    Replies
    1. Hi, e-mail uiclaimsinfo@tn.gov and Steve has given me more information that I need to know about my claims and he is the only person that is helpful. None of the phone numbers listed on this thread has worked and no one can seem to talk to a live person!!!! Also, e-mail and or call Marsha Blackburn our local congress lady, if you live in Tennessee. This truly makes no sense not to be able to speak to a live person!!!! Good luck!!

      Delete
    2. I have called all the numbers in the thread listed above, and wouldn't you know, they all go back to Dr. Doom. I am going to try the Marsha Blackburn person and see if that works. I am glad those numbers worked for most of you!!

      Delete
    3. I just got off the phone after dialing random numbers in sequence. For example 615-253-0970, 615-253-0971, 615-253-0973. Finally got someone at 615-253-0975. He was very helpful. All of the numbers begin with 615-253-09XX. Just keep dialing till you get someone.

      Delete
  40. Ditto to the above comment. Call 253-0953 and leave a message and a very kind and helpful gentleman will return your call. I have been trying to resolve my issues on the 800# since June 24th. Thanks soooo much to the individuals who posted this number! Bless you!

    ReplyDelete
    Replies
    1. I just now called that number and I was routed to the Dr. Doom's voice and the annoying automated system, and I still can't speak to a live person!! The system tells me after going through the options, they cannot take my call!!!

      Delete
  41. My husband and I have been going through the same struggles as everyone else, but I am hoping we have made a breakthrough. I found a directory listing with every phone number in the Labor and Workforce Development department... here it is. Have fun and happy dialing...
    http://411.tn.gov/state/services?name=&dept=Labor+and+Workforce+Development

    PS. If you look on this page, http://www.tn.gov/labor-wfd/email.shtml , Linda Davis is listed as the Administrator for the Unemployment Division. By using the same directory I listed above, I found that her number is 615-253-6922. I have not tried calling yet as it is almost 6:00 on a Friday and of course the offices are closed, but you can bet I'm going to start first thing Monday morning.

    ReplyDelete
    Replies
    1. Try 615-253-0941 Leave msg.If you dont get a call back back in a few hrs. call back again and leave another msg.He fixed every thing for me.Goood luck.

      Delete
    2. I did call this number. Left a message and within 30min a very nice man called me back. Very helpful!!!!!! I did tell him he's the only one since 6-18-13 that's helped me. Thank you nice man!

      Delete
  42. Where do you take your search logs?? I didn't know you had to take them somewhere to turn them in and like everyone else I get the damn automated machine!!

    ReplyDelete
    Replies
    1. You don't take your search logs anywhere believe it or not. There is no more physical unemployment office you can go to. All you have to do is certify weekly by calling 615-532-1800(it works believe me, no holding it is a robot however) I do not suggest using the internet for certifying weekly, as it will not work.
      If I had problems I would call 615-253-0941 and be nice to this man as he's the only man I was able to reach over the phone.

      Delete
  43. I was terminated on August 13th 2013 and filed online the next day but could not remember pin # or find way to reset it calling so I finally found this link and read the threads to call one of the numbers mentioned that would let you leave a message and in a few hours they called me back so dont lose hope. Call all numbers til you can leave a message. This just takes time.1-615- 243-0942 or 1-615-741-4030 or the1-615-253- 4809 or 615-253-0972 or 615-253-0979. If you leave message they WILL get to you. Keep your wits and hope alive and for gods sake if you are almost hopeless then you go to local Churchs and ask them to help you. Thats part of their purpose besides missionary and sharing the gospel. You WILL find one to help you and or you and your kids I promise. God bless and thanks to whomever started this site and links. Keep it up informing the needs of people who just wanna work and feed their families and survive peacefully.

    ~Wade N. Ellis

    ReplyDelete
    Replies
    1. Thanks for the post.All these numbers lead to the automated system to whuch you can not get ahold of anyone .It will say not taking calls at this time goodbye....

      Delete
    2. Hey Wade, curious if you have started receiving your benefits yet?

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    3. 1-615-243-0942 Is a private Number.

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  44. I ran out of my regular benefits last week and have yet to hear anything about the extension. I've called all numbers and can get no one. The extension should kick in automatically but has not. Anyone have any ideas as to where to turn?

    ReplyDelete
  45. Geez..Ive tried all these .Nothinh has worked I am. Sane person I thought this will make you craxy ..I just need a human to talk to cause once i.put in my social security number no progress..csuse its still processing 6weeks later...I just need to.know a number ican talk to someone..

    ReplyDelete
    Replies
    1. I have been trying for a week and still nothing. None of the numbers or anyone has e-mailed me back..its all an automated machine

      Delete
  46. All these numbers above go bk to the main number and there is no way of talking to anyone....

    ReplyDelete
  47. Last time I drew unemployment (in 09) I had NO problems. Even with the extensions and in the middle of the economic crash. One would think that the system would run better now that the load isn't as heavy as in 09.

    ReplyDelete
  48. My thinking is that they want to make it as difficult as possible for people to collect UI, even doing away with all the local offices. But there are legitimate claims among any illegitimate claims they are trying to deny. Why don't they train and hire more people to man the phones? That seems like a simple remedy for this. The website is lame, too. If they insist that we use it, it should be top notch, programmed so we can correct mistakes or provide additional information or whatever it is that locks it down. None of these phone numbers put you on hold, but give you that old man that talks to us like we're stupid. Thanks for email address and the suggestion to contact the reps. They're my only hope, short of driving to Nashville (they'd probably turn me away because I didn't have an appointment, which I can't make because nobody answers ANY phone). Suggestion: bombard the congressmen and congresswomen -- all of them -- with phone calls and e-mails about fixing this slap-in-the-face process.

    ReplyDelete
  49. Update from above post: Got an immediate response from Joe Armstrong.

    ReplyDelete
    Replies
    1. Power to the People!

      Delete
  50. Armstrong's admin contacted TDL and a very nice lady named Marie called me immediately. Corrected the problem, got me up to date, and gave me instructions on what to do next. From email to phone call took less than 30 minutes. In your emails to your reps, be sure to give your claim confirmation number or social and phone numbers where you can be reached.

    ReplyDelete
  51. Yes!!! (615)253-0941 This works!! Leave a Clear Voice Mail and This Gentleman will call you back!! He is very nice!! This Email also Works (uiclaimsinfo@tn.gov)Man named Steve emailed and called me. The Guy on the phone from the 0941 number had a little bit of an accent but has helped to take care of my needs and questions! Steve also filed an appeal for me as well to back date my benifits from when I actually filed on 07/12/13. Be nice to these people they are out of the loop and its not their fault but; have been there very quickly to help once I contacted them. Hang in there took me over a month to get this resolved but it will get better!

    ReplyDelete
  52. Read this forum Wednesday called 931-253-0941 Thursday morning and left a voicemail a couple of hours later a very nice gentleman called me back and answered all of my questions. He stated they have 6-8 weeks to process my claim and too call back if I haven't heard anything. He stated if the claim is denied to appeal and state my case. He was a great help, answered all of my questions, and has nice.
    My advice is too call the above #, leave a message, and hopefully you all can get some results. Hopes this helps.

    ReplyDelete
    Replies
    1. Correction the area code is 615-253-0941..

      Delete
  53. You can automate this process on your cell phone by putting in this number 877-813-0950,1,(Your Social),1,(Your Pin),7,1,1,1. I am going to try the other numbers mentioned as well. Will try to post when done.

    ReplyDelete
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    1. This comment has been removed by the author.

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  54. 931-253-0941 - Called this number and it was busy 9:05am 9/4/13

    ReplyDelete
  55. http://www.tn.gov/labor-wfd/email.shtml - I sent an email to every address under the workforce services division yesterday. I got a call this morning from Doug who was able to get me going. List of emails below.

    James.Eldridge@tn.gov, Ryan.Allen@tn.gov, SterlingVanDerSpuy@tn.gov, Sara.Johnson@tn.gov,
    Jacqui.Cook@tn.gov, patrick.bleecker@tn.gov,
    Joe.Fults@tn.gov, Susie.Bourque@tn.gov,
    Robin.V.Wright@tn.gov, Michael.Needel@tn.gov,
    james.m.roberson@tn.gov, rosevelt.noble@tn.gov,
    Christy.Montgomery@tn.gov,Roger.Littlejohn@tn.gov

    ReplyDelete
    Replies
    1. thanks for those emails. I did exactly as you and sent a mass email to all of them. someone is bound to respond, because this mess is ridiculous.

      Delete
    2. Your so right its crazy....I'm pissed to the max

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  56. 877-813-0950 - called this number about a hundred times and was never able to get through. Started at 8:30 EST / 7:30 CST this morning and dialed for about 35 minutes before Doug called me back.

    ReplyDelete
  57. The unemployment ppl are so rude. You sit on hold for forever only to hear a live person to tell you to be patient and to keep certifying wth I have bills tell the collector's to be patient. It's sad that you work all your life to only be side tracked for unemployment it shouldn't take 6 to 8 weeks sad....

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  58. I sent an email to account.partials@tn.gov and they replied the same day. Even got a call back this morning. The telephone numbers are useless.

    ReplyDelete
  59. Question can I draw unemployment and attend college classes on night a week?

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  60. I used to work at the unemployment office and then we were laid off due to the unemployment rate going down...irionic dont you think? Well, here I am filing my first claim for unemployment benefits and can now see why everyone gets so frustrated!! I managed to get locked out on my first weekly certification and cannot get a single person on the phone!! Ive contacted all numbers listed and even emailed several people with no response. I did get Linda Davis on the phone yesterday who took my info and said someone would call me back...Im not going to hold my breath on that. This is insane!!!!!!

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  61. So glad I found this. I was able to process my claim and start receiving the benefits for 2 weeks, however this week on my weekly certification i accidentally answered one of the questions wrong. I answered it thinking I would be able to provide an explanation for my answer but no. and then it said I did not qualify for payment anymore. I have tried calling multiple times since monday (at least 50 times, and have even sat on the system going in circles hoping to get through) and will now try some of these numbers. I did try this number (615)253-0941 and left a voicemail. Hoping someone calls me back. will update if it works.

    ReplyDelete
    Replies
    1. Just got call back, it was from (615) 253-0801. Sounds like the guy everyone has been describing with the accent, but he was very helpful and got my issue fixed.

      Delete
    2. What is the wait time to receive benefits right now? How long did it take your claim to be processed?

      Delete
    3. its been 2 months for me today and i doubt ill ever hear anything ive been trying these numbers but no luck yet....

      Delete
  62. can someone help me i have emailed and try to call no luck. i have been out of work for 2 weeks.

    ReplyDelete
    Replies
    1. Send an email here, they contacted me the same day. Just make sure to include your full name and SSN so they can help! Also, Ive been waiting for 4 weeks now going on 5 still hasnt been processed yet..

      Delete
    2. account.partials@tn.gov oops there is the email

      Delete
    3. YES this email worked for me, I had a phone call today within two hours thank you for posting it, Anon!!!!!

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    4. No problem, glad I could help

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  63. 615-253-0941 is the number I was able to reach the gentleman with the accent at last week. He helped me re-apply for UI benefits after being let go from a position I had for a week (probably a blessing in disguise).

    Anyway, now I can't do my weekly certification either online or over the phone because of this break in my claim, so I called the above number again and left a message, as well as leaving a message at 615-253-0979. All of the other numbers seem to forward to Old Grumpy Dude, so I say try these numbers and leave a polite, clear message so one of them can call you back. And if the gentleman with the accent returns your call, be patient. Language barriers can be tough, but he will definitely get your claim submitted or corrected.

    ReplyDelete
    Replies
    1. Follow-up: He's behind, but he called me back the next day and got me sorted out.

      Delete
    2. The "guy with the accent" is amazing and helped me get a whole messy claim situation sorted out, including filing for back pay. He's the real deal and is there to help you. I co-sign what everyone here says that he'll get you processed and sorted out. He was a Godsend for me, and now I'm receiving benefits w/o a hitch.

      Delete
  64. Hey you all, try this number...1st time I called I received the sweet sound of a human who was able to help me. Hope it works for you all as well! 615-741-6642.

    ReplyDelete
    Replies
    1. Called it yesterday a human did answer it was nice!! However, she took my name ssn and said someone call me back.....that was yesterday,....still nada. Blah.

      Delete
  65. Does anyone know how the govt shutdown will affect weekly payments?

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  66. After 7 weeks of trying to get through I FINALLY was put in the que to talk to someone!!! I waited 1 hr and 44 mins listening to the ANNOYING hold music and then it finally stopped and it ATTEMPTED to connect to rep and then I received a CALL FAILED message and it hung up.... hahahaha. That's just my luck. So, 7 weeks now still no benefits paid and still no word on when I may see a dime!! I wrote my local rep and have not received a response back. I wish the water company would understand the 6-8 week wait time but unfortunately for me it was cut off today...also had a great job interview lined up today but it is about 40 mins away and I don't have the gas money to get there...hahaa. I love this country.

    ReplyDelete
  67. Just called 615-741-6642. Answered right away, checked all my info for me! Said that claims will take 6-8 weeks but should take no more than that!

    ReplyDelete
    Replies
    1. This is the only number that has worked me for me told me the same thing im on week 7 right now she was very kind tho i was jjust happy to hear a human voice for once

      Delete
  68. Call the regular number 1-877-813-0950 at 7:59 or 8:00 am in the morning. I called today November 05,2013 and I got the same message "We can not take your call" but I called again a few times, one after another, and I was able to reach a live person. I waited about 35 minutes for somebody to answer.
    Call in the morning at 8:00 am. You will be able to reach somebody. That's your best chance if you want to use the 1-877-813-0950 phone number.
    Also, I will leave a TN Unemployment contact form if you want to be called back in 2 days.
    https://tdlwd.tn.gov/ui_contact/
    Use this web page to contact TN Unemployment and you will receive a call/answer back in the next 2 days. It's not a scam, it's the TN Unemployment contact form and you will be contacted back in 2 days.

    ReplyDelete
  69. I too have been fighting to get through. And I am sick of it. Just how long do they think we can hold on. do you think my mortgage company gives a crap about my UI claim. They closed all the offices, and didn't have a call center set up for the volume of calls. So what now? I informed the Senators office, and I am filing a complaint. you all should do this too. squeeky wheel

    ReplyDelete
  70. I emailed the senators office and was told to wait another week. At the time it had already been 6 weeks. Tomorrow will make the additional week ill be calling back. I dont think anyone cares about this issue unless it directly affects them. Which is sad, because anyone can loss their job. I cant even get my 4 year old to school anymore, i have no gas. I apply for at least 5 jobs per day and still nothing. Next i guess me and my kids will be sitting in the dark. This is crazy.

    ReplyDelete
    Replies
    1. I did contact the senators office the next day and woke up this morning and the money was there. Thank God. After 7 long weeks, it was finally done and they did pay me 7 weeks of back pay. So everyone on here sending an email to your house rep does help. Good luck everyone.

      Delete
    2. Do you have the email to the house rep?

      Delete
    3. Www.Google.com and type in Marsha Blackburn

      Delete
  71. Just emailed all the people that the one person said to do and got an email back within 10 min. telling me to call them. He took my info and told me that i will get a call within 2 days

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  72. Why is this so impossible? I am in the same situation. I was let go from my job on 10/07/13 and applied immediately, received an email and a letter saying I was approved on 10/11/13 but never got any money. It's been a nightmare, I can't get ahold of anyone I've called over and over. When I check my status it says a decision hasn't been reached, which makes no sense since I received an approval. I can't pay my bills I have 3 children and I am about to lose my house. I have never once drawn unemployment benefits but I would never imagined it would be this hard. I'm going to try these numbers I seen on here first thing in the morning. Hopefully I get the honor of waiting on hold, I wouldn't even complain if I have to wait for hours just let me eventually speak to someone.

    ReplyDelete
  73. I have a few questions to ask about my current claim. I e-mailed again Marsha Blackbuurn, and I just now e-mailed the account.partials@tn.gov. I called these numbers today (December 3, 13) 615-741-6642 and 615-253-0941 and I left messages on both numbers. I am going to e-mail those email addresses that Dabneva listed. We all need to bombard Marsha Blackburn and something needs to be done immediately this mess has been going on for way too long!!! Good luck everyone!

    ReplyDelete
    Replies
    1. What's Marsha's email?

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  74. I emailed https://tdlwd.tn.gov/ui_contact/ on NOV 19 and they just called me today DEC 4 concerning that email. They told me that's how back logged they are.

    ReplyDelete
  75. Thank you for setting up this blog. At Noon today I called the 877-813-0950 phone #. I was told the wait time was 2 mins, 42 mins later I am still on hold. Does anyone know what time the office closes? I am more than willing to wait 5 hours if I have to.

    I too have called this tried this same exact number with no success (50+ times) at speaking to someone or being put on hold. I feel hope right now and I pray that this helps expedite my process because like many of the other comments I am down to about 40-50 dollars to live on and stand to put in a horrible situation possibly on the street. I have been waiting 4 weeks since my initial "file claim". I know this is not anywhere near what some people have waited but I admit my desperate state.

    Note: I work 6-8 hours sending out resumes everyday. As a result, I have created a lot of opportunities for myself with interviews at least. Let's all try to keep our hope up if we can.

    From others experience... What are the chances I'd be compensated in full/lump sum for all the weeks I have been certifying? I have never had to file unemployment before. Thank Jesus. I know they are supposed or say they will retroactively compensate. What has been people's experience on this matter.

    Signed,

    54 minutes later now

    ReplyDelete
  76. Employment Security Division
    Unemployment Claims Center
    Ph: 1-877-813-0950


    Linda Davis, Administrator

    Appeals Operations
    director.appeals@tn.gov
    Automated Partial Claims
    Account.partials@tn.gov
    Benefit Charge Unit
    LaQuita.Crutcher@tn.gov
    Employer Services - Wage & Tax Reporting
    EmployerStatus-Rates@tn.gov
    Questions Concerning Unemployment Claim https://tdlwd.tn.gov/ui_contact/
    Separation Notices
    Account.partials@tn.gov
    Labor Market Information
    Rose.E.Coleman@tn.gov
    Labor Research and Statistics (Fatal & Non-Fatal Injuries and Illnesses)
    Kenneth.Wolentarski@tn.gov

    ReplyDelete
  77. Questions Concerning Unemployment Claim + copy and paste this link into your browser

    https://tdlwd.tn.gov/ui_contact/

    I too have had many issues. I called all the above numbers several times, and left voice mails several times. I got a return call a few days later, and got my account unlocked, so I could certify weekly however I have only received a payment for one week as I did get another job a week and a half after termination for four weeks I was terminated Aug, 2nd 2013 found work on Aug, 21st to Sept, 20th but had to relocate to Florida as my new job could not cover the bills and the landlord served us an eviction. My son and I have had to rely on family here in Florida till I get find employment witch will likely happen before I collect another cent from unemployment. I believe this is how they engineered the system to deter people from going this direction or giving up all together. the less claims the more money they make that's why terms and dead lines should be imposed something like claims cannot Mature more then 7 business days or benefits automatically get Dispersed to claimants till a case worker finds evidence to the contrary.

    ReplyDelete
  78. It's awful. State law should require us to be able to get threw where else are we suppose to go since we have no local office and all. This is a nightmare they want us to find a job how are we suppose to with no gas money. This is my 6th week and all my funds are depleted I would just like to Speak with them to have a slight idea of when it will be approved. At my wits end. Ughhhh

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  79. Take your mouse and highlight this link https://tdlwd.tn.gov/ui_contact/ and paste it into your web browser or find some one who can do this for you
    it will bring up a pre-made contact letter I did this today as well as called every number given above and left a voice mail with my contact information. if you conduct your self in a calm and respectable manner.
    brief explanation they will call you back. I did this twice in the last 4 wks and was called back both times.

    ReplyDelete
    Replies
    1. Thanks for sharing I received a call

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    2. I just sent did this and received an e-mail response that stated that a unemployment insurance representative will be responding within 14 - 21 days.

      Damn they are efficient!

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    3. it worked! it really worked! message said I'd get a call 14-21 days, called back in two days and got my situation fixed - thank you so much

      Delete
  80. This office is absolutely horrible. I was laid off because my position that I worked at for 7 years was "eliminated". I had no problem getting my claim approved because my former employer promptly verified my lack of employment. However, after a few weeks of receiving benefits I get a letter stating that my benefits would be ending because I supposedly had returned to work which was news to me. So I called and waited on hold for 8 HOURS!!! 8 Hours!!! All for them to say there was something wrong with the system. On top of everyone being extremely rude at this office they seem to have little concern or care for these supposed accidents.

    ReplyDelete
  81. It's not that they're "backlogged" nor is it that they have "extremely high call volume."

    What it is, is the great state of TN, along with pretty much every other state of the Union, has decided that to reflect a lower unemployment rate (on paper) they will forcibly deny any and all possible claims. The longer they can put you off, the higher the odds of you taking that minimum wage job at McDonald's that you know won't pay enough. The longer they put you off, the higher the odds you will give up and retire early if you're of that age.

    They want you to give up. The trust fund set up for unemployment was/is their piggy bank and with so many ppl dipping into it, that's less money they get to use for themselves.

    ReplyDelete
  82. When you try cllin theres is about 36 numbers to try. 615-253-094x,095x, 096x, 097. X- 1 to 9. So 0941 0942 0943 0944 0945 0946 0947 0948 0949. Some will lead you to the automated guy. Others to voicemails. Leave mesages on all vm recordings. Someone will call you back

    ReplyDelete
  83. Has anyone thought about getting a group together and filing a lawsuit against the state? I have never seen such an atrocity in all my life!

    ReplyDelete
    Replies
    1. This needs to be done ASAP, there must be a lawyer or law firm that specializes in this type of suit against governments who fail the people they are supposed to represent.

      Delete
    2. we are in process of contacting the aclu,they filed suit in indiana for the same reasons. they claim they get approx 20000 calls a day and can only take half,we have had 14 people call for 8 days straight from am 7am till they close and none have got thru,if they can take half the phone calls they get a day like they claimed on a recent interview with channel 4 at least one would have got thru. Please contact the ACLU if your having the same problems

      Delete
    3. Did anyone contact the ACLU? If so, what has been done or said regarding the issues??

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    4. A class action lawsuit is the only, and I mean ONLY way the to change the way the state handles unemployment claims. I have worked for the state before and they would always roll over when they were about to get sued.

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  84. Has everyone receive there unemployment if so how long did you wait

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  85. I received my second call today because I've left several messages concerning my claim...on 1/3/14 I was told that it takes 6-8 weeks for the claims to be processed and today 1/23/14 I was told that it takes between 8-10 weeks. I was told that they will pay you for the weeks that you've previously certified for......this is so frustrating because I've been waiting seven weeks!!

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  86. Its 8 weeks max i was told ive been waiting seven weeks contact linda davis the admin by email she well respond back or forward your email to the claims center supervisor

    ReplyDelete
  87. And they are not backlogged they hope u will stop certifying after 21 days they way they dont have to pay benefits

    ReplyDelete
  88. Please let me know if anyone is receiving any help calling the various phone numbers listed in this thread in 2014. My whole account is locked and I cannot get any information. I filled out the online form and was told 14-21 days wait for a response. That's a bit too long for my patience at this point. Even when I was able to get through on 615-253-0800 and enter my pin, the system said it was not working at this time, try again later.

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    Replies
    1. I am on my 8th week of the waiting game hell and still nothing in my checking account! I've sent several messages with no response to this point. You can call customer service at 1-615-532-5110 and leave a message. They returned my call a couple of weeks ago and unlocked my account and submitted the weekly certifications for me. Luckily, I returned to work full time and I have since drawn a full paycheck. This unemployment office for Tennessee is terrible!!! Call 1-615-532-5110 to be able to leave a message.

      Delete
  89. I called Senator Charlotte Burk and left message with nothing yet but called Governor's office 615-741-2001 and spoke with a live person, She took my name, phone# and SSN, said someone will call me back. Just waiting now to see if get a return call.

    ReplyDelete
  90. I received an immediate call back from director of employment office after she received call from Governors office. She said someone from claims would call me today. Hope this works.

    ReplyDelete
  91. I just went thru the numbers like someone else had said. I started with 615-253-0950 and worked my way up 0951,0952, etc a few were Dr. Doom but some were voice mails but I finally got a real person and fixed mine in 15 min. Thanks for all who have posted trying to help this is really frustrating at a time we need government the most. bet if you were trying to pay IRS or others they would answer!

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  92. I have been locked out of my account since January. I finally was able to speak to someone January 18th and she was able to unlock it for me. Well the next day I tried to certify again and I ran into the same problem. Now its 5 weeks later. I haven't been able to certify. I havent been able to speak to anyone and now I'm left not knowing what to do. I finally came across this blog and im waiting to hear back from all of the messages I've left for people and emails I've sent. Has anyone had this issue and were u able to get back for those weeks if it isnt my fault? I pray I never have to go through this again!

    ReplyDelete
  93. I am now going on the 10th week after being laid off and still nothing! No wonder they have an armed guards at the unemployment office! This is totally unacceptable - I used to be proud of the state of Tennessee.

    ReplyDelete
  94. I got a number. bill haslam i called his office , my union hall told me to call and complain. The lady had me to hold and in 30 sec someone from unemployment office answered. She took my info and called me back in 10 min. But she told me it took at least 6 to 8 weeks to get approved. So call the gov at (615) 741-2001

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  95. Finally after a billion calls and messages left. THE GENTLEMAN WITH ACCENT RETURN MY CALL WITHI AN HOUR!! He was super nice!! 615-253-0941

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  96. So this is week 11 with no unemployment paid to me. I just called the Governors office at 1-615-741-2001 and voiced my displeasure with the unemployment office. I was immediately transferred to the unemployment office where the supervisor answered the phone. She took my information and promised a call back this morning. We shall see????? This is the start of week 11 since I first filed for unemployment - luckily I went back to work on January 27th or I would have lost my house,car, phone and other stuff by now. What a crappy office they run!!!!!

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  97. I've been going through the same thing as many of you. At my last weekly certification online, I submitted with one of the answers selected wrong. I tried calling every number I could find, plus many that you guys provided here on this blog. No success. I finally found an online help portal where I could submit my issue and received a fairly quick response. The web address for the help portal is here: https://tdlwd.zendesk.com/account/dropboxes/20127750#/dropbox/suggestions/ask

    I hope this helps people who are also frustrated by the inability to reach live representatives.

    Best Regards,
    Steve J.

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    Replies
    1. This works I got a response immediately

      Delete
  98. I was looking around the DOL - Unemployment page this morning under the "Employer Information", not the "Claimant Information" because I wanted to see if an Employer has the same frustration we Claimants do and spotted a couple questions of interest and seems like they are given one option that I think if it's under THEIR FAQ, we should be given the same option but it's not listed as one of our choices. And I wonder if they also call "FOR MONTHS" on the phone number given to them. I'm going to test that next week. Here are the FAQ questions (Q:) and answer (A:):

    (Q:) A departmental interviewer called me. How do I call the interviewer back?

    (A:) Generally, a telephone number will be left to return the call. If the interviewer did not leave a number or the number is misplaced, call the special employer service number at 615-741-2307. Tell the departmental representative that it is necessary to talk to the interviewer who is working on the claim.

    (Q;) What do I need to do to see the documents you used when you made your decision and the basis for your decision?

    (a:) Our representatives will assist employers in reviewing or obtaining department-held documents and materials that will enable them to protect their reserve account. For assistance contact the department at _____________. The representative will locate the appropriate interviewer for you to review information on the Agency Decision Form LB-0503.
    ________________________________
    Maybe I overlooked it somewhere else, put I DIDN'T SEE an option where the CLAIMANTS could see all the documents used when they made their decision and the basis for the decision. That means they probably saw my answers when I filed for unemployment. I would like the SAME OPPORTUNITY to see what their response was when they, the Employer responded.

    Yesterday I do believe I found where it said we COULD see our file the Department had on us but it certainly didn't seem as easy as what the EMPLOYER had to do, and it CERTAINLY was NOT worded like "obtaining department-held documents and materials that will enable them to protect their reserve account" and the words to "protect" our anything were not used.

    NOTE: I called the 741 number but it sounded like it was the same recording we get and it asked us to enter our SSN and PIN number. Go figure.

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  99. I cannot reach anyone in the phone. Tried every number listed here. I am an the verge of being homeless and no agency week help until is approved. I applied in February and it is May.

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  100. This is still a problem. I mis-filed last week and now I can't even file this week. So back to the number that nobody ever answers.

    -Number1son

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    ReplyDelete
  102. Okay here is a method of finding the true status... who is holding your unemployment up. Mine is my former employer...they are just sitting on it and not responding.. but I am sending letters to my Sen/Rep and if no response in 24 hours to the Gov. I have been waiting for 4 weeks and I am still at step 2... so I think if nothing starts moving, I will find a attorney thats hungry and I will see if that helps.

    https://uisides.tn.gov/UIClaimTracking/views/claimSearch.jsf;jsessionid=3DFC3C3EE34DA1CA9D134CC337E1EF93.ecmatsdev2

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  103. My 26 weeks of unemployment has ran out. Does anyone know if there are extensions on u/e benefits available? If so how do I apply?

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  104. Just in case anybody wants to know, you will never speak to a live person at the tn unemployment dept. I got told by one of the employees that they are not recquired to have direct lines, just voicemails (and also not recquired to call you back). I got a letter in the mail just a few days after applying for ui telling me what I qualified for. Shortly after that another letter came with a phone number (the main 1 866 line) with an extension to call for my phone interview. I called every day for a week, several times a day, and left voicemails each time. No response. So I started calling in excess of 98+ times a day, mostly to that extension. After about a week of that the woman at that extension called me back saying she was trying to figure out who the number was and why I was calling. Really professional. Why am I calling the unemployment dept. Gee, thats a toughie. Her number was/is set up like a cell phone so im assuming thats what the handfull of employees they have are operating with. She went ahead and did my interview begrudgingly. Few weeks go by. No word. So I emailed Haslams office. Instead of handling it themselves, they forwarded my letter to you guessed it another unemployment employee with just a voicemail box. In no kind terms I told her I was no longer going to spend my entire days trying to reach them by phone and she needed to tell me what was going on via email. She responded about 4 days later that my case had just gone to the adjudicator. That was 2 weeks ago. Again, no word. Im now going on the 8th week. My car has been added to a repo list. My (only) phone will be cut off tomorrow. Our mortgage pymnt is late. Our utilities and other bills are late. Oh and im 5 months pregnant and have told both the ui people and Haslams office that ive lost 10 pounds due to hunger (documented by my doctor). We dont qualify for foodstamps because my husband actually works. And No, that office didnt care that my bank account was -$82 and our fridge was/is empty. Haslam and his staff obviously dont care either. So here I am, awake at 3 in the morning due to a stress and hunger mix patiently waiting for the govt offices to open so I can make my last ditch effort phone calls before our phones are cut off. Thank God for the wonderful state of Tennessee. [Sarcasm]

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  106. I called Gov office at 1-615-741-2001 to voice my complaint about the unemployment system they took all info and phone number and about 30 mins later had a unemployment supervisor call me back. she was able to answer all my questions

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